Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.

SEND US A MESSAGE

CONTACT INFORMATION

50 East 52nd Street
Brooklyn, NY 10022
United States

+1322224332
+4643758533

Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Shopshok offers free shipping worldwide in many countries. In other areas, shipping costs apply. Free shipping via standard delivery in the USA, Europe, Japan, and in many other countries. Express delivery available in many countries/regions – additional costs apply.

How long will delivery take?

Delivery time depends on the country to which the Packages are sent.

Delivery time depends on the country from which the Packages are shipped.

Packages typically take 20 to 45 days if the sender and recipient are not the same.

For more detailed information, please refer to the SHIPPING & DELIVERY tab in the desired product.

Please note that there may be delays on rare occasions or in remote areas.

What should I do if I haven't received my purchase?

If you haven’t received your purchase, please be patient. Your purchase may reach your hand in the next few days. Meanwhile, please contact the shipping company by your side or contact us for help, we will try our best to help you. If your purchase was lost, we will send you a new one.On rare occasions or in remote areas there sometimes might be a delay. Shopshok unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number

Where can I view my sales receipt?

You will find it attached to the email you received when your order was shipped, or in the details of your purchase under the “Order History” tab when logged in to your account on Shopshok.

Please note that your receipt is essential for returning items. You can show it on your mobile device or present a printed copy.

Can I cancel/modify my order once it has been submitted?

Unfortunately not – Once an order is submitted it cannot be modified or cancelled.

How long do I have to return an order?

Returned time depends on the country to which the Packages are sent.

Returned time depends on the country from which the Packages are shipped.

Most regular-priced and sale merchandise can be returned within 60 days

For more detailed information, please refer to the SHIPPING & DELIVERY tab in the desired product.

Please note that there may be delays on rare occasions or in remote areas.

PAYMENT INFORMATION

How is the recipient reimbursed?

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Can I be reimbursed through the original payment method?

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Can the country receiving the shipment be different than the country of purchase?

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

How can I return an item?

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Will I receive the same product that I see in the picture?

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Will you restock items indicated as “out of stock?”

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

ORDERS AND RETURNS

Delivery charges for orders from the Online Shop?

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

How long will delivery take?

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

What exactly happens after ordering?

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

How long does the delivery take and how much does it cost?

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Which browser is best to use the site?

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

How do I subscribe to the newsletter?

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.